Client Success Manager
Join the growth team in Austin to scale a brand-new product line and help house families faster.
About Reffie
Reffie is a fast-growing startup building the next-generation workflow and data analytics platform for residential real estate owners, operators, and property managers. We’re backed by top early-stage investors, including Anthemis, Antler, Haystack, Redbud, and Trust. Engineering is based in Toronto; growth is based in Austin.
Property management software hasn’t meaningfully changed in decades, and renting is painful for everyone involved as a result. Our mission is simple: house families faster.
The role
Reffie runs leasing operations for multifamily and affordable housing owners, powered by our own technology and automated reporting. As Client Success Manager, you’ll own the relationship with regional managers, asset managers, and on-site teams across our portfolio, from the moment a new building goes live through every reporting cycle after.
You’ll be the person our clients trust to keep them informed, catch problems early, and turn our performance data into something they can act on. Our account executives bring in new logos and lead renewal and expansion conversations; you own everything in between.
What you’ll do
- Lead onboarding for new buildings and new logos: set up reporting, align on-site teams on process, and confirm data access.
- Own our biweekly and monthly metrics reporting cadence across the portfolio, working with our internal tools and team to keep reporting accurate and on time.
- Serve as the primary point of contact for regional managers, asset managers, and on-site teams, fielding questions and translating data into clear, useful updates.
- Spot and flag account signals early, both risk (performance dips, on-site friction) and opportunity (expansion interest), and loop in the right account executive with context.
- Brief account executives ahead of renewal conversations so every renewal starts with a track record already in hand.
What we’re looking for
- 2+ years of experience in client success, account management, or a similar client-facing role, ideally managing a portfolio of relationships rather than a single account.
- Comfort owning a recurring reporting cadence, and the confidence to speak to data in front of a client even when you didn’t build the report yourself.
- Strong interpersonal skills, with the ability to build trust across a range of stakeholders, from an on-site leasing consultant to a regional VP.
- Enough organization to run multiple client relationships in parallel without dropping a deliverable.
- Enthusiasm for a lean team where processes are still being built, and the willingness to help build them.
- You’re located in the Austin area and authorized to work in the United States.
Nice to have
- Experience in multifamily, affordable housing, or property management, including familiarity with terms like TCAC, LIHTC, occupancy, and lease-up pace.
- Time at a company that automates or streamlines reporting, where you learned to trust systems rather than hand-build reports.
- A passion for real estate and startups, with a willingness to learn and adapt quickly.
How to apply
Email your resume to careers@reffie.me as a PDF, along with a short blurb about yourself. Please include “Client Success Manager” in the subject line.
Unfortunately, we cannot sponsor work visas at this time.